Privacy Policy
Verita Life Holdings Pte Ltd is incorporated in Singapore with its registered office situated at 22 Sin Ming Lane #06-76, Midview City, Singapore 573969.
The terms “Verita Life” “Verita”, “We” and “Our” include Verita Life Holdings Pte Ltd and our affiliates and subsidiaries.
This policy aims to tell you how we will handle Personal Information you share with us; to provide transparency on how we collect, use and store your information; confirm our compliance with privacy legislation and your right to have your Personal Information treated with respect (“Privacy Policy”).
This policy applies to personal information we may collect when you access and use our suite of websites, applications, products, devices, or services, (collectively, the “Services”); or when you otherwise interact with us, including through e-mail, text and other electronic messages. It does not apply to information collected by (i) us offline or through any other means, or (ii) any third party, including through any application or content (including advertising) that may link to or be accessible from our Services.
This Privacy Policy refers to personal information which is information that can be associated with a specific person and used to identify that person. Personal information does not include information that has been anonymized so that it does not identify a specific user, which may be used for any legal purpose.
This Privacy Policy covers the following topics:
- Our Commitment to Privacy
- Contact Information
- How We Collect Information About You
- Cookies
- How We Use The Information You Give To Us
- With Whom We Will Share Your Information
- Retention Of Your Information
- How We Store And Protect Your Information
- Updating Information
- International Transfer, Special Provisions Relating To Residents Of The European Economic Area and California
- Access To Your Personal Information
- Your Rights
- Third Party Websites
- Children’s Privacy
- “Do Not Track” Disclosures
- Changes To Our Privacy Policy
- Effective Date
- Your name;
- Mental and physical medical condition;
- Biographical information including family medical history;
- Treatment to date including x-rays, scans, blood samples and test results;
- Contact information: country of residency, home address, e-mail address, phone number;
- Next of kin;
- Billing information, credit and financial information;
- Insurance details;
- Other personal information that you submit through our Services, for example using our “Contact Us” feature or any other customer support services;
- Information from your use or interaction with our website, for example, URL clickstream through our website pages, website pages views and searches, pages response times, download errors, clicks, scrolling and mouse overs;
- Information that we detect from the device you use to access our website, for example IP address, browser information, operating system, device configuration details, country/region, and language preferences.
- Tell you what information we will be collecting;
- Limit collection, sharing and retention of your information;
- Give you information on why we are collecting information;
- Give you information on how and where your information will be used and stored;
- Provide you with information about how and why your Personal Information is being moved outside of the EEA so that you have clarity when you give us consent; and
- Tell you who to contact if you need more information, want your Personal Information deleted from our records, or are unhappy about how your information is being used.
- Through the use of any of the our websites or other websites controlled by us, for example when you create your account, provide your name and contact information, and send information to us through our websites.
- From information we receive by corresponding directly with you by telephone, e-mail, WhatsApp, various social media platforms, newsletters.
- Information we receive from an intermediary associated with you: this could be a relative, doctor, friend or agent appointed by you to help find information relating to treatments we offer.
- When we meet you to assess and (hopefully) treat you.
- Our websites may allow you to interact with us on third party social media sites, such as Facebook or Instagram. Our social media sites may automatically collect information from you, including your personal biography, profile pictures, contacts list, likes, location and any additional images or information.
- Information we receive from third parties and publicly available sources, including social media providers and through the use of cookies (see below).
- We work closely with third parties in the provision of our Services (including, for example, medical specialists, analytics providers, business partners, suppliers, sub-contractors in technical, payment and delivery services, search information providers) and may receive information about you from them.
- To provide you with any other information, products and services from us or our partners including advertisers.
- For marketing to you. You may opt out of receiving promotional emails or text messages from us by following the instructions in those emails or text messages. If you opt out, we may still send you non-promotional communications, such as messages about your account or our ongoing business relations.
- To notify you about changes to our Services or any products or services we offer or provide though them.
- For the administration and management of our business.
- To track and analyze trends and usage in connection with our Services.
- To protect our rights or property.
- To verify your identify and to investigate and prevent fraud or other illegal activities.
- To maintain, improve and effectively maintain the operation of our websites, including:
- to carry out troubleshooting, data analysis, testing, research, statistics and surveys;
- effect safety and security features; and
- to create interactive features and functionalities.
- In any other way we may describe when you provide the information.
- To comply with applicable laws and regulations and other legal requirements.
- For any other purpose with your consent.
- Medical specialists, professors, researchers, analysts and technicians who may need to review information relating to your care and treatment.
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them for you.
- Analytics and search engine providers that assist us in the improvement and optimisation of our websites.
- We may be required to disclose your Personal Information to third parties in the event of any change to our corporate structure through a listing, merger, divestment, acquisition such as:
- In the event that we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer of such business or assets.
- If we are acquired by a third party, in which case, information held by the respective company about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your Personal Information in order to:
- Comply with any legal obligation;
- Enforce or apply our Terms of Use ; or
- Enforce the terms and conditions of other agreements; or
- Protect the our rights, property and safety, or of our customers, or others; or
- Exchange information with other companies and organisations for the purposes of fraud protection and credit risk reduction; or
- For any lawful purpose; or
- With your consent or direction.